Cancellation Policy: At Paris Tile, we pride ourselves in getting products to customers as quickly as possible. We are able to provide such a service by promptly processing orders internally, and quickly sending them out for shipping. Consequently, cancellation of orders is not possible once they have been placed, as they may have already been processed, packed, and/or shipped. Once order confirmation is received, cancellation is not possible.
All Sales are Final: All sales at ParisTile are considered final, and we do not offer refunds or accept returns for any reason other than the product being damaged upon arrival. We encourage our customers to carefully review their orders and purchase samples before finalizing full tile orders.
Product Variation: Please be aware that variation in color, texture, and pattern is a natural characteristic of our tile products. We recommend ordering multiple samples before placing a full order to fully understand and appreciate the inherent variation from tile to tile. If looking for a more consistent look between installed tiles, ordering an overage of up to 30% is recommended. With that, claims for return or refund due to product variation will not be accepted.
Order Quantities: The buyer is responsible for ordering the correct quantities for the project. Confirming your order details with your supplier prior to purchase is highly recommended. Although our website may assist in ordering the correct quantity, it is ultimately the buyer’s responsibility to order accurately.
Damaged Product: While we take every precaution to ensure that our products are packaged securely for shipping, it is important to note that some amount of damage may occur during transit. Because of this, we recommend ordering an at least a 15% overage of tiles to account for minor damages that may be incurred in shipping.
Shipping: While we aim to give accurate shipping timelines and updates, we cannot guarantee that deliveries will be always made exactly on time. Through our use of independent delivery services we aim to meet delivery standards, but we are not liable for any late shipments.
Product Inspection: We kindly request our customers conduct a thorough inspection of their order upon receipt and prior to confirming delivery. It is essential to document any issues by taking photographs and making a note of them to the delivery service. Refusing delivery is not recommended. Accepting delivery but making note of the damage is the recommended course of action. Claims for review will only be considered if the customer has properly documented the alleged damages with the delivery service at the point of delivery. Failure to meet these conditions will result in the claim not being reviewed, and we cannot be held responsible in such cases.
Timelines for Filing Claims: In the event that a product arrives damaged, customers must notify Paris Tile within 24 hours of receiving the product and without having installed the product. Claims filed after this timeframe, or for product that has been installed, will not be accepted. To initiate a claim, please send an email to info@paristile.com, including your complaint, order number, and relevant photographs documenting the damage.
Case-by-Case Claim Review: All claims for damaged products will be reviewed on a case-by-case basis by our dedicated customer service team. ParisTile reserves the right to request additional information or evidence, if necessary, to assess the validity of a claim. Additionally, we reserve the right to refuse receipt of a return and deny a refund.
Legal Liability: Paris Tile shall not be held liable for customer dissatisfaction with the product or any related issues not explicitly covered by this policy. By making a purchase from our company, customers acknowledge and agree to abide by the terms and conditions outlined in this Cancellation and Return Policy. If any
This policy is subject to change without prior notice. Please refer to the most recent version on our website or contact our customer service team for any clarifications. For further assistance or inquiries, please contact:
Paris Tile Customer Service Email: info@paristile.com
Thank you for choosing ParisTile. We appreciate your understanding and support.
